Add "Ticket Status" option to the "Group by" and "Order by" options in ticket views | Community
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Add "Ticket Status" option to the "Group by" and "Order by" options in ticket views

  • August 2, 2022
  • 1 reply
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E

I'm creating new ticket views to work with the custom statuses and noticed that I cannot group or order the views based on the new statuses.  The only status-related option I have for grouping and ordering appears to be Status category.

The ability to group and order based on ticket status will be important.  For example, I want to see all my tickets with a status category of on-hold and group them based on the ticket status.

      1 reply

      Gaurav12
      • Gaurav12
      • August 30, 2022

      Thanks for sharing this feedback Eric. We are taking this into consideration. 

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