To help reduce the # of articles returned in a Knowledge Capture search, it would be a great enhancement if ZD can add a Category & section filter in the Knowledge Capture search box. This way the agents can search for a particular category & section more easily esp if they know which category/section the problem pertains to from the ticket.
Add a category filter on the Knowledge Capture app
@tetiana12 perhaps we could take this offline. I am interested, but looks like i need to upgrade to enterprise. Willing to do so if it accommodates my need.
Hey Sean, just wanted to check in with you regarding your potential upgrade. I see you have a ticket open with your Account Manager so I wanted to confirm that you were all taken care of on your end. Have you had a chance to chat with your Account Manager about contextual workspaces? Or are you looking to still have that conversation?
Happy to help Sean!
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