account manager does not respond | Community
Skip to main content

account manager does not respond

  • March 16, 2021
  • 6 replies
  • 0 views
J

Hi i wish to have my account switched over to self managed so i can continue to use Zendesk, i don't want to have to go through my account manager as she does not respond me to me when i require changes for now i have been forced to use another platform as i requested changes and they were not actioned so i become  worried that i not going to get support when i required it and this is now a reality 

because my account manager does not respond i have resorted to cancelling my credit card to prevent further payments coming from Zendesk and moved my business else where i am happy to use the service again once i have the ability to adjust my account independently from a account manager this Self managed feature i am referring to is the feature you have when you first start using Zendesk i have asked Zendesk support to re-enable this so i can adjust my licenses and features on the fly  however i have to go through my account manager which SHE DOESNT RESPOND! so i go around and around in circles 

these tickets are the ones going around in circles if someone at Zendesk could help me that would be great 
#6418079
#6383092
#6341309
#6382938
#6304690

#6239345
#6349630
#6365951
#5850722
    This topic has been closed for replies.

    6 replies

    J
    • Jeremy30
    • Author
    • March 16, 2021

    some tickets are just closed without any solution others are just left open 

     

    i find this level of service quite slack from a company that is delivering a ticketing support service and i don't receive support :/

     

    Brett13
    • Brett13
    • Community Manager
    • March 16, 2021

    Hey Jeremy,

    I’m sorry to hear you’ve experienced issues contacting your account manager and thank you so much for bringing this to our attention!

    We’ve escalated this issue with our internal teams and I’m actively working with our management to ensure you get a response to your account questions.

    I was able to look at your tickets but I also wanted to see if you had any other questions regarding our products that I could help with?

    I’m happy to assist in any way I can to make this a better experience for you so please keep me posted if you have additional questions for me.

    I’ll follow-up with you here once I have more information regarding your open tickets and do know we greatly appreciate your patience on the matter.

    Cheers!

      J
      • Jeremy30
      • Author
      • March 17, 2021

      Thank you Brett i do appreciate the support 

      A
      • Anonymous
      • March 17, 2021

      Hello Brett can you help me delete my zendesk help account?

      This one

      Nicole17
      • Nicole17
      • March 17, 2021

      Hi Kavin - 

      Your Help Center account is linked to your support account, so we would need to completely remove you from our system in order to delete this profile. 

      If that is what you would like to do, you'll need to contact Zendesk Customer Support directly and have an agent delete your account. 

      Brett13
      • Brett13
      • Community Manager
      • March 18, 2021

      @Jeremy Boucher Happy to help! I was able to reach out internally and it looks like you were able to get in contact with your Account Manager to discuss things further :) 

      Let me know if there's anything else we can help with!

      Terms & ConditionsCookie settingsAccessibility statement