Hi,
I have a few questions that need resolving.
-What is our account executive responsible for when overseeing our account?
-Name and email of our renewals manager.
- How to add a revenue widget to our account?
- What are the next steps for resolving our inquiries with or without our Account executive?
I have reached out to our account executive on two occasions requesting help adding a revenue widget to our account and requesting our contract and Zoom meeting with our head of operations to talk about our renewal in July. Both times he has rerouted me to support and has said he has nothing to do with renewals or adding a revenue widget to our account. When reaching out to support, they suggested rerouting me back to my account executive, but it's been five days since I last heard from them, and I am still waiting to be rerouted to anyone.
I have sent both my account executive and support agent screenshots of their guidance, but they are not on the same page at this point. I want to be directed to someone who wants to help us navigate our account. As mentioned before, our renewal is up next month.
Thank you for your help on this. If you need screenshots of the conversations I have had with our AE and support agent, please let me know I will gladly provide them for your review. I look forward to hearing from you.
Thanks for reaching out to us here in the community. I was able to track down your ticket you have open with us and it does look like it's assigned over to your AE so they can assist further. I will follow up with them internally and let them know you're waiting for a response.
Appreciate you bringing this to our attention!