Ability to define frequency of CSAT emails | Community
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Ability to define frequency of CSAT emails

  • June 12, 2024
  • 1 reply
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A

Would be great if there's a way to add conditions for CSAT emails to be sent out. For example, if a user sends tickets frequently, now it's annoying for the requestor to receive multiple survey emails. A way to limit CSAT emails that go out through certain conditions would be good. 

      1 reply

      A
      • Augustine
      • Author
      • June 12, 2024

      To add clarity to the above comment - for example, every 5th ticket of the requestor to get survey email, or one CSAT email per day for a user, something like this.

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