"403 Forbidden zendesk API user_fields" | Community
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"403 Forbidden zendesk API user_fields"

  • March 7, 2018
  • 6 replies
  • 0 views
J

Hello,

we are trying to get history from zendesk and transfer it to new platform, but the access is 403 Forbidden, GET https://zoot.zendesk.com/api/v2/user_fields.json?page=1. May I ask where is the problem and can you solve it?

Thank you for the help.
Best regards!

    This topic has been closed for replies.

    6 replies

    J
    • Jan24
    • Author
    • March 7, 2018

    It says:

    {
  "error": {
    "title": "Forbidden",
    "message": "You do not have access to this page. Please contact the account owner of this help desk for further help."
  }
}

    What can I do to open acces as account Owner? 

    Thanks
    S
    • Skip
    • March 7, 2018

    Due to your Plan level you don't have access to User or Organization fields which is why you are getting a 403 

    M
    • Mageni
    • April 7, 2018

    Hi Skip: Which Plan has access to those fields?

    J
    • Jessie17
    • April 12, 2018

    Hi Mageni! Welcome to the Community!

    Custom User and Organization fields are available on the Team plan and up. 

    Mark83
    • Mark83
    • November 29, 2018

    Does a 403 error also occur if an API POST /api/v2/users/create_many.json call is used to import multiple users on a Trial Account?

    thanks, Mark

    B
    • Bryan32
    • December 2, 2018

    Yes, that's true Mark. Trial accounts are limited by default when it comes to this functionality.

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