https://support.zendesk.com/hc/en-us/articles/4408828858906
This does not work. You should be able to bcc an email with that link and have that email attached to that Contact. It, like ZD help, doesn't seem to work. Please prove different.
The BCC feature is not working. This one, https://support.zendesk.com/hc/en-us/articles/4408828858906
Hi Nathan, I see that you'd posted this question elsewhere as well today, and I've escalated that to our customer care team. It looks like you've also spoken to our team directly. I'm following your request there and will keep an eye on it to ensure you get an answer. Thanks for your patience!
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