Is anyone else paying for outbound talk services and unable to dial outbound? I have submitted multiple support tickets without resolution. Now it appears Support is closing my tickets as "Solved" without fixing the issue. I can't tell if this is a fraudulent employee of Zendesk or if the larger organization is attempting to scam me.
Any insight into this would be helpful.
Unfortunately, I've tried all of these and I am still getting a blocked message. See below...
When I contact support, they do not respond and/or mark my tickets as "Solved". Im just trying to figure this out for my company and follow up Zendesk is asking me to do.
Also to clarify, I have never been able to dial outbound locally from my Sell account and do not believe I even have a phone number established with my account yet - contrary to the following help article.
Kyle Blackman - thank you for this. I will check with my colleague and probably raise ticket for this internally.
Thank you! Thank you! Thank you! Please let me know if you need anything from me to help move toward a solution. I GREATLY appreciate your help on this, Jahn.
I need to add another paid user as soon as this is resolved as well, just a heads up.
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