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Sell - updating contacts who are no longer active or with company

  • October 9, 2024
  • 1 reply
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Tess11

Can the sell contact record be updated to "no longer active"? This is not currently an available feature in Sell. Currently, you can only delete a contact record - https://support.zendesk.com/hc/en-us/articles/4408832226842-Deleting-leads-and-contacts
This would be helpful when someone no longer works for the company, but we need to keep their communication history.
Could the system be set up to stop any further email communication with the specific person?
This will help ensure that no accidental or unnecessary messages are sent to that individual.

    1 reply

    T
    • Tina25
    • November 13, 2025

    The suggestion to implement a "no longer active" status for Sell contact records is a valuable enhancement, addressing the current limitation where only deletion is available according to the provided Zendesk support article. This new status would allow users to retain a contact's vital communication history even after they have left a company. Furthermore, the system could be configured to automatically stop all further email communication with contacts marked "no longer active," which would ensure that accidental or unnecessary messages are not sent to that individual, thereby streamlining outreach and maintaining data hygiene.

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