Hi Zendesk community,
I have a problem with our Social Messaging Add-on, support team referred me back to my Account Executive.
Our Account executive is not responding to any of our messages, and it's been over 4 weeks. we can't use our zendesk account, we mainly use it to reply to facebook message and now it's useless.
What can we do?
I was able to track down your ticket and it looks like your AE reached back out last week Friday to book a meeting. I'd recommend following up with them in that email so they can assist further if you haven't done so already.
Let me know if you have any other questions in the meantime!