How do make Form field readonly in zendesk? | Community
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How do make Form field readonly in zendesk?

  • August 1, 2022
  • 1 reply
  • 0 views
R

In my form field, When new ticket is getting created I want to make a field readable only for agents. Once ticket is created it can be edited by agent.

is that possible?

    1 reply

    Ifra
    • Ifra
    • August 1, 2022

    Hey richestsoft dev,

    You should read this post: https://support.zendesk.com/hc/en-us/community/posts/4409222516634-Read-only-ticket-field-for-agents

     

    And, there is a plugin: https://www.zendesk.com/marketplace/apps/support/204617/read-only-ticket-fields/

    Thanks

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