So i requested access to the feature and got an email saying it was enabled so I've followed the instructions on: https://support.zendesk.com/hc/en-us/articles/6942732527130-Generative-search-for-help-center-EAP
However when i get to the Activating the generative search for help center EAP section the option quick answers doesn't appear.
I even reverted to the generative_answers branch of the copenhagen theme in case it was our custom theme that was the issue but no change.
I tried emailing the person who enabled the feature but haven't heard anything back and I'm being chased to get this working but to be fair their email does say to post here rather than emailing them.
Edit: May have just worked this out myself but maybe someone can confirm if this is correct.
I found this guide on how to enable quick answers https://support.zendesk.com/hc/en-us/articles/8079579364250-Turning-on-quick-answers-for-Agent-Workspace
It would appear you need to have the Copilot Add-on to use quick answers and since the generative search needs quick answers it wont work without having the add-on.
