Sign up for Zendesk Enhanced Facebook Integration Open Beta | Community
Skip to main content

Sign up for Zendesk Enhanced Facebook Integration Open Beta

  • October 18, 2024
  • 1 reply
  • 0 views

Chris79

Here’s a bit more about the open beta, incorporating the recent architectural improvements:

1. What is the Enhanced Facebook Integration Open Beta?
The Enhanced Facebook Integration Open Beta is an opportunity for customers to experience the latest improvements to our Facebook channel integration. This includes key architectural enhancements designed to streamline processes, reduce latency, and improve platform responsiveness. Key features include:

  • Lower Latency: We're streamlining processes to reduce latency and improve the overall responsiveness of our platform.
  • Removal of the 7-Day Limit for Older Posts: Users will now be able to access and capture posts older than 7 days, enhancing archival and retrieval capabilities.
  • Enhanced Ad Support: Expanded support for various ad types, empowering users with more effective ad strategies.
  • Improved Stability: We’re ensuring greater platform stability, minimising downtime and disruptions to provide a more reliable experience.
  • Increased Channel Support: The number of supported Facebook pages has been increased to 30 (previously 15), and we’re continuing to expand channel support based on user preferences. (If you need more then 30 pages, please reach out to your account manager)

Additionally, these improvements will help address issues such as missing posts or comments that have previously gone unnoticed.

2. How do I sign up for the Enhanced Facebook Integration Open Beta?
To sign up for the Enhanced Facebook Integration Open Beta, simply fill out this Form. Since there are a few manual steps involved in enabling the new features, our dedicated Product team will personally reach out to guide you through the setup process. Once you're signed up and the setup is complete, you'll gain full access to the latest features and have the opportunity to share your feedback.

3. How can I provide feedback for the  Enhanced Facebook Integration Beta?
We value your insights! Feedback for the Enhanced Facebook Integration Open Beta can be provided through a feedback banner at the top of the admin setup page or reaching directly out to our Product team who help set you up. Your feedback will directly influence the improvements we make before the official release.Regarding the EAP launch date.
 

1 reply

Chris79
  • Author
  • October 28, 2024

🚀 Exciting News: Facebook V2 Open Beta Now Available! 🚀

We’re thrilled to announce that the open beta for our Enhanced Facebook Integration is now live, bringing powerful new features to streamline your social media management!

🔹 What’s New in Facebook V2?

  • Extended Content Support: Respond to posts and comments over a year old, with older comments now generating tickets for better visibility.
  • Follow-Up Tickets: New comments on closed tickets automatically open a follow-up ticket, ensuring seamless interaction tracking.
  • Expanded Ad Support: Now includes boosted, flexible, and dynamic ads for a broader engagement toolkit.
  • More Page Support: Manage up to 30 Facebook pages (previously limited to 15) within Zendesk.
  • Video Post Ticketing: Video posts now generate tickets to support broader engagement options.
  • Threaded Message Support: Linked tickets for thread conversations let agents respond within threads, boosting conversation organization and response accuracy.

If you manage fewer than 10 Facebook pages, we encourage you to sign up and explore these enhanced features! For customers with more than 10 pages, we recommend waiting for our General Availability release in early 2025, which will include an automated migration process for a smoother transition.

👉 Sign up for the open beta here.

Enhance your team’s efficiency and improve your social media engagement with Facebook V2!