Feedback during the beta stage is very important for us. We want to hear what you have to say about Generative search in Help center because ultimately we've created this feature for you. Below, you can find some guidelines on the various ways to give us feedback.
Give us feedback
This forum is the best place to do that.
- Please look if your feedback fits under any existing feedback posts and if so add your specific feedback details there so we know your specific situation and how many are experiencing a particular need or problem.
- If your feedback is new, create a new post within the Zendesk EAP - Generative search in Help center topic with your feedback.
We'd like to try and keep feedback as social and collaborative as possible. It's where we can answer the most amount of questions or comments so that everyone can see and benefit from it. That said, there are some suggested guidelines...
Suggested guidelines for giving feedback
We value your feedback, no matter what it is. We encourage you to tell us what you like, dislike, and where you could see improvements.
We'd like to see a healthy forum for discussion, but we can't do that without just a little bit of effort from everyone.
Here are a couple of pointers that will really help us understand your feedback and work with you to make the ticket forms beta even better:
- Try to be as clear as possible in your feedback; explain why you like/dislike something, and how it could be improved. If you can do screenshots easily, we'd love to see them
- Tell us WHY this is needed or a problem. We encorurage you to explain it to us like we where 5 years old. We don't have as much implicit knowledge of your situation as you do.
- Please provide background for your feedback/need/request
- Why is this a problem or would be a major benefit?
- Can the problem/benefit be quantified?
- What kind of business are you in?
- Who is it a problem/need for?
- Be patient when waiting for responses from Zendesk
- Don't use sarcasm, be rude to other customers or staff, and don't use strong language. We will moderate forum posts where we think reasonable
Ultimately, we want the feedback forums to be a place where any customer can come and give feedback.
Reporting bugs
As these updates are in beta, the best way to report a bug is to do so here in this forum, rather than contacting us. This is especially helpful if you're reporting a minor bug or a bug that is not directly impacting your customers. That being said, we do realize that during betas more urgent issues can crop up. As this is a beta, the response times may be longer than they typically would be going through the normal support channels.
