Generative Search: takes into account article tags as well as written content within? | Community
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Generative Search: takes into account article tags as well as written content within?

  • June 6, 2024
  • 6 replies
  • 0 views
Matt15

We’ve activated the Generative Search “Quick Answers” EAP for all the Brands in our instance about three weeks ago.  We like it!  

Can we confirm that the bot is not only considering the content of the articles but also the Tags we’ve added to each article?  Is this the same sort of search logic that the Generative AI replies would do in the chatbot (AI Agents): taking in to consideration article content and tags?  I haven't had any luck finding this answer in any community posting

    6 replies

    Tetiana12
    • Tetiana12
    • June 27, 2024

    Hi @matt15 ! Thank you for the question. Content tags don't influence the search, whereas the article labels do.

    Matt15
    • Matt15
    • Author
    • September 12, 2024

    OK thanks Tatiana.
    This can be closed.

    -Matt Russell
    Customer Service Delivery Manager

    Matt15
    • Matt15
    • Author
    • November 19, 2024

    Tatiana you may close this ticket.  I still see that it appears as “Awaiting your reply” from my view but there is no reason I can see why this still needs to be active.

     

    Thank you,

    -Matt Russell

    Customer Service Delivery Manager

    Shawna11
    • Shawna11
    • Community Manager
    • November 20, 2024
    Hey Matt we don't see a duplicate ticket on our end, are you seeing this conversation listed in My Activities? Let me know how we can help resolve this issue with you. 
    Matt15
    • Matt15
    • Author
    • November 20, 2024

    Hi @shawna 

     

    I see #12663907 as the dupe tkt under my Activities (open for me).

    Shawna11
    • Shawna11
    • Community Manager
    • November 22, 2024
    Hi Matt, thanks for clarifying. We have a custom model for using Support tickets to track product feedback and feed it into our development cycles. I understand how this is confusing how you're used to seeing your My Activities but we don't need any further action from you here! Thank you again. 
     
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