Hello and thank you for your contributions and feedback on this EAP! Based on your feedback, we’ve implemented the following product updates that will soon be available to everyone:
- Multi language support - Generative search is available in languages other than English
- Anonymous users access - Generative search will be available to all users, including non signed in users
- Availability on all Templating API versions - We’ve lifted restrictions on Templating API versions, meaning the {{generative_answers}} helper is available starting from Templating API v1. All standard themes have been updated with the helper. If you use a custom theme, you still need to update your live theme. Refer to Adding generative search to your custom theme.
- Rich text formatting - We’ve introduced support for some formatting options such as paragraph, lists, bold, italic.
Generative search will be available for all Zendesk Suite and Guide plans beginning May 5. Each plan includes 100,000 successful searches that generated an answer. Starting from May 5 you can buy additional searches with Generative Search Extender add on. To do so, contact Zendesk Sales.
To learn more, read the announcement and see the following documentation:
- Using generative search to provide AI-powered answers to search queries
- Adding generative search to your custom theme