Cannot configure EAP for Quick Answers | Community
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Cannot configure EAP for Quick Answers

  • April 23, 2024
  • 6 replies
  • 0 views

Jimmy11

Not product feedback  , but I'm being redirected back to the help center home page when I attempt to perform this step (specifically click on "Quick answers").  As a result, I can't view nor check the box on step 3 below. 

 

6 replies

Jimmy11
  • Author
  • April 23, 2024

Support asked me to contact this forum, but I'm blocked from completing or verifying the setup.


Matthew42
  • April 24, 2024

I'm having the same problem; have already updated the theme to use API 3.


Tetiana12
  • April 25, 2024

Thanks for reporting this! We are looking at the problem. 


CHRISTINA11

Same for us.  Cannot complete setup due to the enabling  Quick Answers step. 


Tommy24
  • April 30, 2024

I have the same issue. Here is a screengrab when reproducing: https://youtu.be/OaroL1LKrJA. I have tested multiple browsers and computers and deactivating any adblockers.


Tetiana12

Hi everyone! We are happy to inform that the issue has been resolved and you can enable the generative search on your accounts.