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Zendesk Form Submit - Information on Ticket

  • September 21, 2021
  • 1 reply
  • 0 views
K

Hi,

Is it possible to have the information filled out on the form appear on the ticket / email when request is sent back to the customer, so they can see all of the information they have inputted (instead of logging into the portal to see this info)

Regards

Kieron

      1 reply

      Kuldeep11
      • Kuldeep11
      • September 23, 2021

      Hi Kieron,

      Thank you for your question, that's a really good one.

      I would like to let you know this can be configured via Triggers, with the following conditions:

      Meet ALL of the following conditions
      Ticket > is > Created
      Form > is > X

      Meet ANY of the following conditions
      Brand > is > X

      ACTIONS

      Email user > (requester)

      Email subject > XYZ

      Email body >

      Hello,

      Thank you for sending us your request, this is to notify you that we have received this request and you should hear back.

      The details of your request are below for your reference:

      Field/Title: {{ticket.ticket_field_"paste the respective field id here"}}

      Field/Title: {{ticket.ticket_field_"paste the respective field id here"}}...and so on

      NOTE: Just replace the string "paste the respective field id here" with the numeric ticket field ID.

      Hope this helps!

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