We would like a way to remove the weekend hours from the the clock used to track ticket: hours since created/updated ( or open, pending...) | Community
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We would like a way to remove the weekend hours from the the clock used to track ticket: hours since created/updated ( or open, pending...)

  • May 11, 2023
  • 2 replies
  • 0 views

Mark44

We are a school district and want to give our agents 3 business days to update/solve a problem.  Currently we can do hours since update is equal to 72 but if a ticket is created on a Thursday or Friday, then we would want to give them 120 hours so the weekend does not count against them.

Thank you

2 replies

Mark44
  • Author
  • May 12, 2023

Found out that this can be done by setting a schedule and using business hours instead of calendar


Zendesk13
  • May 12, 2023

Hi Mark, that's exactly it 💯