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Unable to see Custom Views

  • January 7, 2021
  • 2 replies
  • 0 views
Kyle25

I created a view within Support that is only available to a specific group. I made sure I was part of this group but the view is still not coming up for me. I checked with someone else that is part of the group and they are able to see it. I even created a new group with the same people and made the view available to only that group but still no luck. I am only able to see views that everyone can see or personal views. It seems there is something not configured properly when it comes to groups for me. 

Any help would be greatly appreciated. 

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    2 replies

    Integriq
    • Integriq
    • January 7, 2021

    Hi 19164678067

    If your co-agents are able to see the view that you are part of, then there are chances that your total number of shared views are exceeded 12 views. you can check the remaining views by clicking 'more' at the bottom of the views list.



     

    The number of shared views listed in the sidebar is limited to a maximum of 12

    Check this article by 13001560
    Views:Best practice



    Regards,
    Sushant

    Kyle25
    • Kyle25
    • Author
    • January 7, 2021

    Thanks, Sushant! That was definitely the cause. I didn't know there was a limit and I was at 12. I'm not sure how the other agent could see them as we should have the same views but I'm not going to investigate that. I removed a view and was able to see the newly created one. Fixed!

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