Hello, good morning. My company has more than 400 active triggers, and I'd like to map all of them with their actions (for instance, a trigger that directs a ticket to a specific group). However, the Zendesk admin only gives me a list of all triggers, and to see how each of them works, I have to open them one by one. Is there a way I can automate this process or generate a report of all these triggers? Thank you.
Triggers reports (With functions)
Hi Lucius, the Zendesk Admin UI only allows you to filter triggers by up to two conditions or actions at a time. This can be useful for tracking down a specific workflow, but it's not practical for mapping out 400+ triggers comprehensively.
For a more complete view, your best option is to use the Triggers API to export all your triggers. The API response includes each trigger’s conditions and actions in structured JSON format. From there, you could write a script to parse and summarize the output, or copy it into Excel or a visualization tool to analyze workflows by group routing, notifications, or other criteria.
From experience, I’ll note that this process is time-consuming and sometimes frustrating. One common challenge is that many values (like trigger categories, group IDs, custom field IDs, or custom statuses) aren’t human-readable, so you’d need to manually map those IDs to their friendly names to make the output actually useful.
There are probably third-party Zendesk tools or services that can do all of this, and perhaps even visualize workflows in a process flow format, which might save you a lot of effort depending on your needs.
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I completely share Rich's perspective! The Zendesk Admin UI does allow filtering triggers by up to two conditions or actions at a time, which is great for isolating specific workflows, but it doesn't quite cover the extensive mapping needed for over 400 triggers.
For a more detailed overview, I recommend using the Triggers API to export all triggers. The API provides detailed JSON data that includes each trigger’s conditions and actions in a well-structured format.