Hi All,
we would like to create a trigger that if there's a ticket created on that group it will notify all of the agents on that group through their email address... can you help me about this one?..
Triggers: Email Group Notification
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Hi Ravi!
This is definitely possible! I've gone ahead and done a screencap of what your trigger should like in order to do this:
This will make it so that an email notification is set to each member of the group you specify!
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