Hi All,
we would like to create a trigger that if there's a ticket created it will notify all of the agents in a group through their email address... can you help me about this one?
I see support answers with 'Email group':
But I only see "Email user":
What do I miss? Thanks!
Hi Elin,
The option to send an email notification to Groups via Triggers requires Team plan and up as the Essentials plan does not include Groups and Organizations.
See here for more info on what features are limited in the Essentials plan.
What's the difference between the Starter and Essential plans?