Is there a way to create a trigger which adds a tag to a ticket if I reply to the ticket? I am assigned certain tickets which require some response before my supervisor can close them, even if I reply “N/A.” I would like to insert a tag such as “michael_input” once I’ve replied. I would create a view to show which tickets do not have the tag indicating that I responded, showing which tickets I have yet to address. Thanks.
Trigger when I reply?
Hi @Michael Barath, there is! For example:
Conditions (ALL):
- Ticket is Updated
- Comment is present (public or private)
- Current user is Michael (your Zendesk Support agent name)
- Tags do not contain michael_input
Actions:
- Add tags: michael_input
Hope this helps!
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