Hi Everyone,
Is there a way to set a trigger for Notify requester and CCs of comment update, with the placeholder to be set in a Rich format that includes all comments most recent first and including attachements?
Currently from what I see it looks like if you set it to be {{ticket.latest_comment_rich}} it wont include the email thread, when I remove the setting Latest it doesn't work at all.
Unfortunately, the rich placeholders:
ticket.latest_comment_rich
ticket.latest_public_comment_rich
Are unable to follow the email thread. As a workaround, you can use liquid markup, where you can use the full thread and give formatting to the content.
Using Liquid markup to customize the formatting and placement of text in comments and email notifications
How can I format placeholders with liquid markup?
Placeholder with liquid markup
Greetings!