Trigger condition - Add (assignee) to 'Current user' | Community
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Trigger condition - Add (assignee) to 'Current user'

  • August 3, 2023
  • 3 replies
  • 0 views

In Trigger conditions 'Current user' has (agent), (end-user), and all agents listed by name.  When I want to create a trigger using condition 'current user' and I want the ticket assignee as the current user, I need to create a separate trigger for each agent.  If (assignee) was also an option, I could make a single trigger for this.

3 replies

Daniël22
  • August 3, 2023

Wouldn't this work?


  • Author
  • August 21, 2023

That worked exactly as I wanted.  Thanks.


Shawna11
  • Community Manager
  • August 24, 2023

Hey Daniel, thank you so much for jumping in here and providing an answer to Ian. It is folks like yourself who make this community great. Thanks both!