ticket field permissions (grey out in Form A and Editable in Form B | Community
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ticket field permissions (grey out in Form A and Editable in Form B

  • February 16, 2021
  • 4 replies
  • 0 views

My scenario:

Team, A form makes a decision in a field type. Team A submit as open and the ticket goes to Team B in a different form and brand. Team A Field type populates in Team B form.

Team B enters a different Field Type and sends it back to Team A. Both Team A and Team B Field Types appear in Teams A Form.

I need Team B Field Type to be greyed out in Teams A form only. Any ideas?

4 replies

mccabe.tonna

an internal app can do this pretty easily.

If group_id == X, enable field, disable another

if group_id == Y, disable field, enable the other

group_id could be form_id or brand_id, pretty easily


  • Author
  • February 17, 2021

Excellent!  This is what I am looking to do.

Do you know the name of the internal app?


  • March 15, 2021

Hi Steven, I think McCabe meant that you could build a custom internal app. There isn't a public app that does what you need it to.


mccabe.tonna

@Steven Gagnon,

Anna is correct; this would be a custom private app to do this