Tags creating

Hello, Thomas and thank you for your answer. So I checked the macros and didn't found any tags adding 

So then I go to the ticket and did all the steps that you recommend to me:

1. Here is ticket coming to the unassigned

2, Here is the ticket coming to Igor's view and andrew_h tag was setted

If you don't have access to view the drop-down fields, you could test this by toggling the field off and saving the ticket.  If the tag disappears, you'd be able to confirm that the tag is tied to the field and that your admin needs to update the drop-down to match the field. 

Note that if they update the field it can have impacts across the system (causing values to be lost on tickets).  Before changing the tag on the value, it might be worth creating a new drop-down option instead depending on how many tickets you have associated with your selection as you may have to reset those field values.  

Hello guys and thank you for your support.

I found that tag setting when following Thomas's instructions.

Also, Dan, Thank you for the additional info regarding this case. It was very useful.

I very appreciate it.

Have a nice day!