Currently I'm facing a spam support requests from the ticket form everyday. They use different e-mail/domain every time (most of the times gmail or other free e-mail address so I cannot set a domain filter) but trying to lead to the specific URL.
Is there any way to filter them out?
Hi Kaori,
The best way I can think of to prevent this would be to set up a trigger. You could set a Condition for Comment Text > contains the following string > [the specific URL], then have the action either set it as Solved, or assign those tickets to a specific user and not show them to the rest of your team. There are a lot of variables that could be in place here so if you want to set up a trigger but are having issues with it only catching what you would like, let me know and we can make changes as needed.
Hope this helps!
Hi Kyle,
Thank you for the advise. As a pragmatic solution, this trigger helps me to avoid the spam tickets from my Inbox.
Best Regards,
Kaori
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