As per contractual commitments, we need to associate a time with the Resolution Proposed date.
Can we able to track our tickets against these SLA's within Zendesk ?
if it is possible how can we achieve that ?
SLA - time field for Resolution Proposed in Zendesk
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You can define SLA policies and apply those on your tickets. There are several metrics you measure. Once applied on your tickets, you should see a badge icon on your views that indicate at what state the ticket is (if SLA was breached or not), and also in the ticket itself.
I think this article might be of help.
Best,