Our trigger that posts ticket-updates to Slack fires way more often than I think it should.
I only want to see when a new comment is added to a ticket, either by the end-user or by an agent.
Here's my trigger condition:
but it still fires when, eg, the autoreply bot sends out some suggested fixes and the end-user visits a helpcenter article:
What am I missing?
To resolve this, you may want to try adding "current user" condition. 🙂 Please see attached screenshot.
I hope that helps!