Is it possible to set up a trigger such a way that if a certain tag or certain type of form is selected then response will go through a particular channel (Email address) regardless of which channel ticket is received?
For example : Ticker 123 is submitted via web form, and is assigned to tier2 support, any public comment on that ticket will go through default email address. However i would like that response to through tier2 support email address.
Hi Ankita -
I believe the paid Basic plan on the Select Address app will allow you to set a default email address for each agent Group, which should give you what you're looking for: Select an Address App