Set Trigger based on Organization Notes

Hi Laura,

Looks like someone has had a similar idea over here:
https://support.zendesk.com/hc/en-us/community/posts/360031398273-Create-a-private-comment-automatically

For your message, you should be able to use the following placeholder:

{{ticket.organization.notes}}

If you want this to happen only for tickets from a specific organization, your conditions should look something like this:

Hope this helps you out.

Hello! 

Anyone looking to use the Notes or Details field as a Trigger Condition should see my request here: https://support.zendesk.com/hc/en-us/community/posts/4407658323866

Best,

Ben Wanless