Right now as per some of our customers' SLAs we will only provide support for up to n tickets per month. Is there a way to track the number of tickets and create, say, an email based on an aggregate metric on an org or user? It doesn't seem possible through the limited capabilities of the current trigger system. What would you recommend to achieve this? a custom integration?
Sending out an email when a user's org makes more than a certain number of tickets a month
Hello Wade! Hope you are doing well!
I'm afraid that you are correct on this case, there is currently no combination of Triggers, Automations and Macros that could accomplish your request. The conditions needed, which would count the number of tickets an Organization has in a set amount of time, are not supported. I have also done some searching in our Marketplace, but there does not seem to be an app at the moment that could perform this action.
I believe the best thing we can do right now is to recommend you to create a Feedback Post in our Community. The more traction this post gets, the more chances there are for our Development team to consider implementing this feature in the future.
Thank you very much for your question Wade!
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