Restriction of custom field that do not edit by agent once the value is set through integration | Community
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Restriction of custom field that do not edit by agent once the value is set through integration

  • March 14, 2024
  • 1 reply
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Gouthami

Hi Zendesk Team, 

We wanted to restrict custom field(check box) that do not edit by agent once the value is set through integration.

Thanks in advance!

 

      1 reply

      N
      • Noly
      • March 18, 2024

      Hi Gouthami,

      This is not natively possible but there is a Zendesk developed app that can be used to achieve this. The app is called Ticket Field Manager. There is an option in this app to make certain fields a read-only field. You can check the article Installing and using the Ticket Field Manager app for more info.

      Hope this helps.

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