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Priority of tickets - triggers

  • July 13, 2023
  • 3 replies
  • 0 views
Catherine13

Hi there!

Is it possible to set up a trigger so that users with specific email domains are marked as high priority? 

Example: any users with the email domain "@example.com" all get flagged as high priority. 

Thanks!

      3 replies

      Audrey14
      • Audrey14
      • July 14, 2023

      Hi @catherine13 welcome to our Community! :) 

      There's currently no email domain condition when using our triggers, however, you can use our Organizations to map the specific email domain and the use the organization as a trigger condition. 

      Hope this helps!

      Catherine13
      • Catherine13
      • Author
      • July 14, 2023

      Hi Audrey!

      Thank you for letting me know - this helps!

      Audrey14
      • Audrey14
      • July 16, 2023

      You're welcome, Catherine! :) 

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