Please tell me how to make the macro display a certain text depending on the brand name in the ticket

Hi

You'll want to use Dynamic Content to create similar to the above

{% case ticket.brand.name %}
{% when 'SUPPORT BRAND 1' %}
BRAND 1
{% when 'SUPPORT BRAND 2' %}
Brand 2
{% when 'SUPPORT BRAND 3' %}
BRAND 3
{% else %}
******** PLEASE SELECT BRAND AND RERUN THIS MACRO ********
{% endcase %}

This will then give you a placeholder dependant on what you set the title as of the dynamic content, for example ours is called Ticket Brand so the placeholder came as {{dc.ticket_brand}}, you can then use this in your macro.

It works for links too and you can rich content it for formatting

{% case ticket.brand.name %}
{% when 'BRAND 1' %}
[click here](https://your link)
{% else %}
******** PLEASE SELECT BRAND AND RERUN THIS MACRO ********
{% endcase %}

These will work based on if your ticket has a brand set. Hope this helps

Hi Ollie!

Just wanted to say thank you! Everything works great! Amazing! You helped a lot!