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Placeholders in Macros

  • February 6, 2017
  • 2 replies
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 Hi,

I am doing some macros for my team to make the work more efficient. I am using placeholders to autocomplete names or ticketID's, and that is very handy. But I have a couple of placeholders that I am not able to do (And I even don't know if possible)

1- We are working with different languages, so different websites. Every email has its own name ( Email -> edit -> Name (Optional) ). I would like to have a Macro with that name, but not able to find it.

 

2.- I am using the Magento app, that is connected to zendesk, and I would love to have placeholder who autocomplete with the order number of Magento. I am not be able to do that nether.

Anyone knows if this is possible or we can only use the pre-created placeholders?

 

Thanks in advance

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    2 replies

    Dan28
    • Dan28
    • February 13, 2017

    I think I have an answer for #1.  

    You could potentially make a macro that uses a custom field to populate a Dynamic Content placeholder with the correct email address. If you look at Step 3 on the Auto CC user(s) On Condition post it shows how you could set up Dynamic Content using Liquid Markup to allow for different email address based on a drop-down field.

    However, you might be able to do this easier by creating a drop-down field with your website name in it.  When a ticket is created by the account email, you can have a Trigger auto-populate the drop-down field with the correct name for tickets that come in by a specific email.

    Then you can use the placeholder for custom fields. Just replace the number with your drop-down's field number. 

    {{ticket.ticket_field_option_title_515416}}
    F
    • Fermin
    • Author
    • February 14, 2017

    Thank you so much! I just tried to do what you mentioned before asking, but I had no idea about the "Fields number". That is why it did not work. Thanks a lot!

    Now if someone knows how to take the order number from an app connected in Magento it would be perfect.

    Thanks,

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