Hello,
I would like to create an email notification for the ticket assignee when a ticket is updated (ticket field changed, new comment, status changed,...) by someone else than him.
How to integrate in the trigger than the update has to be done by someone else than the assignee ?
Thank you
Hey Renaud,
The below trigger should work as a catch-all for any update made by someone other than the assignee. You could break it down into several if you want to address status changes separately from public comments for example.
Thank you @Jacob J Christensen,
In the case, not every assignee needs to receive this notification, but only to two specific agents.
I'll need to create a specific trigger for each one and add "Meet ALL Condition": Assignee is "Assignee specific name" ?
You can expand my example trigger with two additional conditions on the ANY section. Assigned is agent A and Assigned is agent B.
Top, thank you
We use the conditions "Assignee is Joe" and "Current user is not Joe" for specific agents.
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