Hello,
I wasn't able to find this issue here.
There are four branches of my company, so we use 4 languages. I want to know, if possible to change the automatic subject content like "Chat with Visitor" or "Offline message from ..." to different language than English. I know this works well with phone calls (if correct language settings in the End User profile).
Is there some to way to change it?
Thank you
Jiri Novak
Hi Jiri,
With a combination of triggers and targets, you can automatically change the subject of a ticket to match the subject of the notification email.
See the steps discussed in How to change the ticket Subject using a trigger
As for the trigger, you would need to tweak it a little bit to make sure that you're only firing it on tickets created from your Chat channel.
My suggested trigger conditions are the following :
Ticket is Created
Status is not Solved
Channel is Chat
Language is English
The condition "Language is English" uses the language set in the requester's user profile. Also since you're using 4 languages, this will require you to put up 4 separate triggers, one for each language.
Hope this helps!