Was wondering if anyone had a good way of setting up views so that tickets are only visible when the assigned schedule is in business hours?
We are planning to have multiple schedules set-up for different international time zones and would ideally not like to rely on our agents constantly checking international clocks to confirm if they should be working on a ticket or not.
I had been planning to set-up views dependant on whether the ticket was updated within business hours and them then being sent to either an in or out of hours view - however tickets would then remain in the out of hours view when their schedules change to in business hours.
I'm hoping someone might have some advice on an automation I can set-up that would switch a ticket from the out of hours view to the in hours view when their schedule changes!
Thanks.
Zendesk Views by default do not have built-in functionality to dynamically filter tickets based on whether the assigned schedule is currently in business hours.