Assignee solves a ticket. Ticket meets X criteria then a new ticket is automatically created which will be placed on hold as a reminder to call a customer.
Is it possible to create a Trigger or automation to o this?
Is it possible to create a trigger or automation that will create another Ticket with the properties?
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Hi Dana! Thanks for your question. You can achieve this with the use of a trigger and target combo.
Please note: while this is entirely possible, it is an unsupported workflow. More details can be found here: Can I use a trigger and a target to update tickets Hope that helps!
Shannon Pesta | Customer Advocate