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if/else liquid markup trigger

  • November 15, 2021
  • 3 replies
  • 0 views
Adil12

I'm looking to send the requester's language to another app as the corresponding language code, i.e. instead of French, I will send fr. However, the following liquid markup sends fr each time, regardless of the language preference set. How can I correct this behavior? 

"requester_language":"{% if {{ticket.requester.language}}% == 'français (France)'%} fr {% elsif {{ticket.requester.language}}% == 'Deutsch' %} de {% else %} en-us {% endif %}",

      3 replies

      Adil12
      • Adil12
      • Author
      • November 16, 2021

      I figured out that the brackets on the placeholders were causing the issue. The following resolves my request. 

      "requester_language":"{% if ticket.requester.language% == 'Deutsch'%} DE {% endif %} {% if ticket.requester.language% == 'English'%} EN-US {% endif %} {% if ticket.requester.language% == 'Italiano'%} IT {% endif %} {% if ticket.requester.language% == 'Português (Portugal)'%} PT-BR {% endif %} {% if ticket.requester.language% == 'Português (Brasil)'%} PT-BR {% endif %} {% if ticket.requester.language% == 'Español'%} ES-ES {% endif %} {% if ticket.requester.language% == 'Español (España)'%} ES-ES {% endif %}",

        Heather13
        • Heather13
        • November 16, 2021

        Thanks for posting the solution!

          A
          • Anita12
          • March 21, 2023

          this will work 

          {% if ticket.ticket_field_option_title_1900002251207 == "DVT/SCD Pump" %}

          UDI #: {{ticket.ticket_field_option_title_13823381549204}}

           

          {%else if  ticket.ticket_field_option_title_1900002251207 == "Bladder Scanners" %}

          UDI #: {{ticket.ticket_field_option_title_13823750041364}}

           

           

          {% endif %}

           

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