I want to set up a trigger that will send email notification if the count of end user comments > n | Community
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I want to set up a trigger that will send email notification if the count of end user comments > n

  • June 23, 2023
  • 1 reply
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Karan12

The title basically. I want to set up a trigger that will send email notification if the count of end user comments > n in a ticket.

I am not getting the correct condition to place in the trigger.

      1 reply

      G
      • Gabriel32
      • June 24, 2023
      Hi Karan, 
       
      As of the moment, Trigger only offers the condition Ticket: Agent replies to count the number of public agent replies in a ticket. There is no current native way to target conditions based on the number of comments made or done by an end-user under Triggers.
       
      I would recommend you to leave Feedback in our Community. Our Teams are frequently looking through the posts in order to get ideas on future additions to the Software. The more a votes a post gets, the higher the chance that the feature will be added in the future.

      Thank you!
       
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