So whenever a new tickets is created and is assigned to a specific group, I want to send a mail to each agents in this group to notify them that they have received a new tickets but no mail is being send to them. Below is how I set it up. I event tried (assigned group) but to no avails.
Hi Kevin,
You didn't include your trigger conditions, there may be something non-obvious there that is preventing your trigger from performing the action. Could you send a screenshot of your conditions?
No problem 😃
Have you seen this trigger run on a ticket? This is visible from the ticket events log.
There are a few possible explanations for why this trigger is not firing as expected, it could be that
From your description, it sounds like you want this group email to be sent out in the event there is an unassigned ticket in the specified group, you may want to consider something like this:
This should be easy to test, if your agents still don't receive messages (and the trigger is running on the ticket), you may have an email delivery issue instead.
I hope this helps you out.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
