What I am trying to do is to get the number of days since the last response.
IF Current Day - Last Updated = less than a week (7days) → give me the number in days
If Current Day - Last Updated = less than 4 weeks (a month) → give me the number in weeks
If Current Day - Last updated = more than 4 weeks → give me the number in months
This is what I want to do. TO essentially tell the user that their ticket has been outstanding X days, weeks or month. How can I do this in a macro using the placeholder references / scripting language