How to create a view of my solved tickets in the last 24 hours? | Community
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How to create a view of my solved tickets in the last 24 hours?

  • September 17, 2021
  • 4 replies
  • 0 views
M

I'm trying to create a personal view where I can see all of the tickets that I've solved within the last 24 hours. However, the view I create doesn't seem to show accurate results.

Below is a screenshot of the Conditions I've used.

But when I look at another view without a specified timeframe, I count the tickets up that have been solved just today (less than 24 hours) I see 8 more tickets than what shows up with the view in the screenshot above.

Any advice on how to modify this view to accurately show the tickets I've solved within the last 24 hours? (Or to show what I've solved within the same day?)

      4 replies

      Heather13
      • Heather13
      • September 20, 2021

      Hi @Max Grossman,

      I've never used the time thing before. I wonder if you change it from "greater than On Hold" to Status is Solved you might get more accurate results? I'm wondering if the system is getting confused with Solved and Closed. That would be odd, I admit, but just in case...

      An alternative is to sort your view by Latest Update, Descending on the bottom right. This way it just sorts them latest to oldest in the solved status.

      See if one of those work for you?

      M
      • Max25
      • Author
      • September 21, 2021

      Hey @Heather Rommel,

      I've actually done what you've suggested as well without luck. When changing it to "Solved" it shows me 1 less ticket in comparison. 

      I do have another view where I can see all of my tickets (solved and closed) and having the sorting newest to oldest. That's how I've seen how many tickets I've actually done in a day compared to that new view I've created.

      But my goal would be to have a view that can provide me that information of how many I've solved in just the last 24 hours. Would you happen to have any other suggestions? 

      Jason109
      • Jason109
      • September 22, 2021

      Hi Max,

      In your View conditions I would try as suggested by Heather "Ticket Is Solved" To rule out any other ticket status's, in addition to that "Hours Since Solved is Less than 25". That will filter in all tickets solved within that 24 period. keep in mind that will be a rolling number of tickets as each hour tickets may exceed the 24 hours or new tickets that were recently solved will appear.

      I hope that helps!

      Jason Schaeffer | Customer Advocate |

      M
      • Max25
      • Author
      • September 23, 2021

      Hi all,

      So, I've updated the view as follows:

      After re-looking through my other view to see the total number of tickets solved & closed, I see that I misunderstood. Some were just updated due to an automation but solved/closed more than 24 hours ago.

      But I do see now that the current view is accurate for what's been solved & closed within the last 24 hours by myself.

      Thanks for the assistance!

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