Is there a way to set a default value in a dropdown field in the ticket form?
Also, can you have conditional fields, eg: when a user clicks this option from the dropdown, it only shows these values in another field?
How do I set a default value in a dropdown field in the ticket form?
This topic has been closed for replies.
Hi Mary,
Regarding the default value, yes. You should see that option when setting up the dropdown as pictured here:
This is also described in the following article:
The second question you have basically describes exactly what conditional ticket fields are. That functionality is still in EAP, which you can find here:
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.