We have a default auto reply as a trigger for all incoming support requests. Works well.
For certain incoming requests when we have a demo campaign I would like to exclude these specific tickets from the default autoreply.
A different trigger-autoreply for these campaign tickets is already in place, I just need to find a way to not also having the default autoreply sent.
This was solved by adding a condition to the default trigger reply where a string of subject text would make the filtering.
As long as someone doesn't use that exact phrase we're good. But then again, if they do, my other trigger will pick it up and send a reply actually corresponding to the request anyway.
Happy days.
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Thanks so much for sharing your solution Andre! Glad you were able to get this resolved :)