Export Macro and Covert the Markdown to HTML

Hey @tamojit

Exporting macros from Zendesk isn't a built-in feature, but you can do it by using the Zendesk API. Once you have the macros exported in a JSON or similar format, you can then write a script or use a tool to convert any markdown in the macros to HTML.

You can se the Macros endpoint /api/v2/macros.json to list all the macros in your Zendesk account.

I hope this points you in the right direction!

Using the export from JSON to CSV isn't working for me, when I go to sort the macros by brand, the macros get all mixed up and it is very hard to re-sort. Not to mention the articles aren't linked. It shouldn't be this hard to export macros. I am better off copying and pasting from the macros page rather than converting to JSON then to CSV.

People have been asking for a built-in feature to download macros since 2017 and Zendesk hasn't done anything about it. Sad!